Teesside firm rewarded for high standards of customer care
30-05-2007
Teesside engineering firm North View Engineering Ltd, has been awarded a prestigious quality management accreditation, which will allow it to expand its business into previously elusive sectors, including oil and gas / petrochemical.
The Darlington-based company, which currently offers engineering services to the construction, steel, process, offshore and manufacturing industries, was awarded the International Standards Organisation’s ISO 9001:2000 accreditation in recognition of its high procedural standards, adherence to industry regulations and its actions in ensuring customer requirements are adequately met.
In order to achieve the internationally-recognised ISO 9001:2000 standard, North View Engineering had to demonstrate its practice of ten core quality management principles to a panel of independent external auditors. These principles included strong leadership, a good customer focus, the involvement of staff in all aspects of the business, the maintenance of mutually beneficial supplier relationships and continued improvement throughout.
Following the accreditation, the firm, which has been based in the North East since 1953, can now begin working confidently in a new range of sectors including oil and gas / petrochemical, where the ISO 9001:2000 is an absolute requirement for all suppliers and contractors.
Jonathan Boggon, Chairman at North View Engineering Ltd, said: “Research shows that companies who achieve the ISO 9001:2000 standard benefit from improved internal working, increased morale and motivation among employees and higher levels of customer satisfaction. Most importantly though, reaching this standard will allow us to operate in areas that were previously closed to us, due to lack of official accreditation. I hope that our customers will appreciate the hard work and dedication we have shown in gaining this type of award and I look forward to branching out into those new sectors.”
Malcolm Potter, manager of the Tees Valley Engineering Partnership, said: “North View Engineering has played a significant role in the Tees Valley engineering sector for more than 50 years and it is fantastic now to see them achieving official and international recognition for their high standards of customer management. The level of workmanship we currently have in the region is absolutely outstanding and I would personally like to thank and congratulate North View for the role they have played thus far.”